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Frequently Asked Questions

Application Process

How can I view a property?

We offer self-guided tours via lockbox. This allows you to view the home whenever it is most convenient for you - even after office hours. To set up your lockbox, we will need to obtain some basic information from you. This includes: a copy of your state issued ID, contact information, and the contact information of an emergency contact. Any information collected for the purpose of viewing a property is destroyed after 30 days.

Is there anything included with the rent?

Our properties do not include anything with the rent unless specifically stated in the property description. All utilities are separate. Pest control, landscaping, and basic maintenance are considered resident responsibility. Amenity access is available to those who reside in a community that have amenities.

What are the requirements?

Credit: Score* must be at least 650 | Income: All combined gross income must equal to at least 3x the monthly rent. | Criminal: Applicants must be able to pass a criminal background check. Applicants that have a previous (or pending) eviction, are currently under bankruptcy, or have balances with another property management company or utility company will be denied. *Our system pulls from TransUnion

How much does it cost to apply?

Application Fee: $0.00 | Credit/Criminal Background Screening: $30 per applicant As of June 15, 2024: Deposits range anywhere from $1,000 to one month's rent depending on credit.

Does your company participate in any affordable housing programs?

At this time, JCW Quality Rentals does not participate in any housing voucher or income based programs. This includes the Housing Choice Voucher Program (formerly known as Section 8).

What does it mean to 'prelease' a home?

We begin to advertise properties approximately 60-90 days ahead of time. Preleasing allows you to secure the home before it is available for you to view. After you go through the application process and are approved based on the rental requirements listed, you will be required to submit a partial deposit. This partial deposit will hold the unit until it is ready. When the home is ready, you will be able to view it and move forward with the move in process. The partial deposit will be applied to the total deposit. NOTE: If you choose not to move in, for whatever reason, the partial deposit becomes non-refundable.

Lease Signing/Move In 

What is your lease signing process like?

We offer eSignature documents for lease signing. If you choose to opt out of eSignature documents, we can schedule a time for you to meet with us in the office. Your deposit (if not already paid) will be due along with the prorated rent for the month at your lease signing. After signing your lease, you will be given the keys and a move in packet that will include: Resident Handbook, Move In Checklist, Lease, and any community rules and regulations.

How long do I have to put utilities in my name?

Utilities should be transferred into your name before you take possession of the home. GA Power allows you to schedule the transfer for your move in date without requiring a copy of the lease. Water companies vary, but they all require a copy of the lease to put it into your name. Trash service is often included with water service. Contact management with any questions regarding this policy.

What payment options are available?

We accept online payments, money orders, cashier's checks, and personal checks*. ACH: $5 Credit/Debit: 2.99% *Personal checks only accepted after account is established.

How long do I have to complete the Move In Checklist?

Move In Checklists should be completed within one week of move in. Any cosmetic issues you notice upon move in should be included so you are not charged on your time of move out. A copy of this checklist will be given to your for your personal records. It will also be uploaded to the Resident Portal.

Resident FAQs

What size is my air filter?

The size of air filters is located on the side of the air filter. Typically these are: 20X20X1 20X24X1

How do I submit a service request?

You can submit a service request online via Resident Center. If you chose to opt out of utilizing the Resident Center, you can submit a service request here.

What is the best way to communicate with management?

There is a variety of ways to communicate with management - Email, text, phone, and in person meetings. However, email is our preferred method of communication since we are often out in the field. Phone: 912-920-3150 Email: Text: Available through Resident Center

I am having trouble logging into Resident Center. Can you help?

Yes! First, we will need to confirm the email address on file. The email address used to sign in MUST match the email address we have on file. If the email address is correct, we can send a link for you to reset your password.

How do I pay my rent?

There is a variety of ways you can pay your rent - online, in office, or by mail. Reminder: Rent is due on the 1st. Rent is considered late on the 6th. Online Payments: ACH - $5 Credit/Debit - 2.99% of transaction In Office: BY APPOINTMENT ONLY Mail: Mailed payments can be sent to 2702 Whatley Avenue, Suite A-1, Savannah, GA 31404. NOTE: Payment must be RECEIVED by the 5th. There will be no leniency for postal service delays.

My rent is late. How much is the Late Fee?

The late fee is $75. The fee is automatically applied at 12AM on the 6th of each month; regardless of what day the 6th falls on. There is no leniency for mailed payments received after the 5th since there are several ways to pay.

What is a Dispossessory Warrant?

A Dispossessory Warrant is an action a landlord can file when seeking possession of the leased premises.

I received an HOA violation. Who do I pay?

Any HOA violations that result in a fine are charged to your account. We pay the HOA and you reimburse us. Please do not contact the HOA directly regarding violations.

My amenity card does not work. How can I get a new one?

We will request a new card from the HOA. Fees and processing time varies based on the governing association. NOTE: We do not charge extra for homes with amenities. You are not being charged for these services. Please keep this in mind when expressing frustrations with management. We have no control over the governing HOAs.

How can I obtain a copy of my Lease?

A copy of your lease is located in Resident Center. If you chose to opt out of Resident Center or your lease is not listed in your online documents, please contact management for a copy of your lease.

What is considered Resident responsibility?

Resident responsibility tasks are, but not limited to: - Changing air filters monthly - Replacing light bulbs - Plunging Toilet(s) - Landscaping (Includes: edging, bush/small tree maintenance) - Replacing broken blinds - Pest control - Tighten loose cabinet/drawer pulls *See more in your Resident Handbook

Move Out

How do I submit my Notice to Vacate?

We require residents to provide a 60-day written notice. This can be in the form of an email or a written letter. Notice starts when management receives the notice - not when it was written. Failure to submit a sufficient notice can result in additional fees.

What is required at move out?

We expect the home to be left in the same condition that it was at move in. This includes, but is not limited to: - Professional carpet cleaning - Clean interior - Remove all personal belongings - Landscaping Please also return all keys, garage door openers, and amenity cards.

When can I expect my Final Account Statement (FAS)?

You can expect your Final Account Statement within one month of move out.

How do I receive my refunded security deposit?

You can expect your refund within 30 days of receiving your FAS. The check will be sent to the forwarding address provided at move out. If you prefer to pick-up your refund, please contact management to schedule an appointment. Please bring your ID with you.

Still need answers?

Please contact our office if you have a question that is not answered here or in your Resident Handbook


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